Warranty Period: 1 Year (Return to Base warranty excluding Physical & Liquid damages)
In the Box:
1 x Microsoft Surface Book 3
1 x Charging cable with adapter
- Display Screen: 13.5” PixelSense™ Display | Aspect ratio:- 3:2 | Contrast ratio:- 1600:1 | Touch:- 10 point multi-touch G5
- Network Status: Unlocked
- Resolution: 3000 x 2000 (267 PPI)
- Software: Windows 10 Home
- Processor & Graphics Card Options: Intel® Core™ i5-1035G7 Processor (1.2GHz Max Turbo Frequency Up to 3.7GHz)
- Graphic Card Discrete Options: NVIDIA GeForce GTX 1650 with Max-Q Design w/4GB GDDR5 graphics memory
- Solid-state drive (SSD) options: 256GB
- Memory: 8GB
- Connections: 2 x USB-A (version 3.1 Gen 2) | 1 x USB-C® (version 3.1 Gen 2 with USB Power Delivery revision 3.0) | 3.5mm headphone jack | 2 x Surface Connect ports (one on base, one on tablet) | Full-size SDXC card reader | Compatible with Surface Dial off-screen interaction*
- Cameras, video, and audio: Windows Hello face authentication camera (front-facing) | 5.0 MP front-facing camera with 1080p HD video | 8.0 MP rear-facing auto-focus camera with 1080p HD video |
- Wireless: Wi-Fi 6; 802.11ax compatible | Bluetooth; Wireless 5.0 technology |
- Sensors: Ambient light sensor | Proximity sensor | Accelerometer | Gyroscope | Magnetometer
- Exterior: Casing:- Magnesium | Color:- Platinum | Physical buttons:- Volume, Power
- Security: TPM 2.0 chip for enterprise security | Enterprise-grade protection with Windows Hello face sign-in
- Dimensions: Starting at 12.3” x 9.14” x 0.51”-0.90” (312 mm x 232 mm x 13 mm-23 mm)
- Weight: Starting at 3.38 lbs (1,534 g)
Return Policy
Warranty Information
For peace of mind we offer 12 months return to base warranty on all our products (unless specified). If you need to make a claim against the warranty, please contact us and one of our team members will guide you through the process. Once we receive the device and validated the issue, we will either fix your device or issue you a replacement within 5-7 working days. We will only issue a refund if we are unable to repair the device or replace it with a like model.
Warranty repairs may take up to 5-7 working days unless notified. The warranty period starts from the date of the invoice and ends 365 days after the invoice date. The warranty may be void if the product is found to have physical damage, liquid damage or has been tampered with. Any alteration, modification, addition or repairs made to the device during the warranty period by anyone other than TechUp, it's employees or authorised technicians, voids the warranty.
What do you need to claim warranty?
To claim warranty, all you will need is the original receipt or copy of order confirmation email. It is very important that you safely keep the receipt as without this evidence you will not be able to claim your warranty. The customer has to send the device at our facility at their own cost (postage) and we will bear the cost for sending the repaired/replacement device to customer.
What if you received a damaged item ?
At TechUp, each device is carefully inspected before dispatching and properly secured in bubble wrap packaging. Therefore, it will be highly unlikely that you receive a cracked or damaged product. However, if the device got damaged during transit due to mishandling then kindly get in touch within 48 hours of receipt of shipment at support@techup.nz and our friendly customer support team will get in touch within 4 - 6 business hours. Please note that w'll not be able to accept the claim if the receipt of damaged device is reported after 48 hours.
