
Specifications
Samsung Galaxy S10e 128GB Prism Black - Excellent - Pre-owned
Model: SM-G970F
Excellent Condition devices may have few or faint small scratches only visible on close inspection or viewing/rotation under light. There are no cracks, deep scratches or dents on the device. All devices sold at TechUp undergo a functional and cosmetic check and are in perfect working order.
Warranty Period: 1 Year (Return to Base warranty excluding Physical & Liquid damages)
In the Box:
1 x Galaxy S10e
1 x Charging cable
Display: 5.8-inch, first HDR-certified mobile screen with a resolution of 2,280 × 1,080 pixels.It is of the type Dynamic AMOLED capacitive touchscreen, 16M colours.
Chip: Qualcomm SDM855 Snapdragon 855 octa-core 2.84GHz
Camera:Double 12 megapixels (variable from f / 1.5 and f / 2.4) with optical stabilisation (77 degrees) wide angle of 16 megapixels (f / 2.2) (123 degrees).
Dual pixel phase detection auto focus Dual LED flash 0.5x optical zoom Face and smile detection Geo-tagging HDR
Front Camera: Resolution 10 MPAperture f / 1.9Phase Detection Autofocus (PDAF)Auto HDR.
Supported Audio Formats:MP3, M4A, 3GA, AAC, OGG, OGA, WAV, WMA, AMR, AWB, FLAC, MID, MIDI, XMF, MXMF, IMY, RTTTL, RTX, OTA, DFF, DSF
Supported Video Formats:MP4, M4V, 3GP, 3G2, WMV, ASF, AVI, FLV, MKV
Connectivity: 4G/LTE, WiFi
Bluetooth 5.0
Battery:The Galaxy S10e's battery has a capacity of 3,100 mAh. The terminal supports fast charging 2.0 wireless, as well as the ability to charge other devices wirelessly.
At TechUp, we are committed to providing fast, reliable, and hassle-free delivery—whether you're in New Zealand or shopping from abroad.
Processing & Dispatch
All products marked ‘In Stock’ are carefully packed and dispatched within 1-3 business days from our Auckland warehouse. We partner with NZ Post and DHL Express to ensure your orders reach you quickly and securely.
Estimated Delivery Timeframes
📍 Within New Zealand: 2-4 business days
🌏 Australia : 4-6 business days
Shipping Rates
New Zealand
🚚 Standard Shipping: NZD 6 per order
🎉 Free Shipping: On all orders over NZD 100
Australia
✈️ Orders under NZD 500: Flat shipping rate of NZD 20
🏆 Orders over NZD 500: Free shipping
✅ Hassle-Free Delivery: We take care of customs clearance and duties, so your package arrives at your doorstep without any extra charges.
Got questions? Feel free to contact us—our team is happy to help! 😊
Return & Exchange Policy
At TechUp, we want you to shop with confidence. If you're not completely satisfied with your purchase, we offer a 14-day return or exchange policy for all Pre-Owned and Refurbished products, provided they are returned in their original condition with the invoice or order confirmation.
Exceptions
🚫 Brand New Sealed Products are not eligible for return unless faulty.
🚚 Customers are responsible for return shipping costs on ‘change of mind’ returns.
✅ If the device is damaged or faulty, we will provide a prepaid return shipping label, so you won’t incur return shipping costs.
12-Month Return-to-Base Warranty
For added peace of mind, we offer a 12-month return-to-base warranty on all products (unless otherwise stated). The warranty starts from the invoice date and lasts 365 days.
How to Claim a Warranty
📩 Contact us to initiate a claim—our team will guide you through the process.
🔧 Once we receive and validate the issue:
✔️ Repair or replacement will be completed within 5–7 working days.
✔️ If repair or replacement is not possible, we will issue a refund.
Note: Warranty repairs may take up to 5–7 working days, unless otherwise notified.
Warranty Exclusions
The warranty will be void if the device has:
❌ Physical or liquid damage
❌ Been tampered with
❌ Undergone unauthorized repairs, modifications, or alterations by third-party technicians
Required Documents for Warranty Claims
To process your claim, you must provide:
📄 The original receipt or a copy of the order confirmation email.
⚠️ Claims cannot be processed without proof of purchase.
Shipping Costs for Warranty Claims
📦 Customers must cover the cost of sending the device to our facility.
🚚 TechUp will cover the return shipping for repaired or replacement devices.
Damaged Item Policy
At TechUp, every device undergoes thorough inspection and secure packaging before shipping. While rare, transit damage can occasionally occur.
📢 If you receive a damaged device:
🔹 Report it within 48 hours of delivery at support@techup.nz.
🔹 Our customer support team will respond within 4–6 business hours.
⚠️ Important: Claims made after the 48-hour window cannot be accepted.
For further assistance, feel free to contact us. We’re here to help!