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Consumer Guarantees Act

Consumer Guarantees Act - Your Rights

Faulty good returns


In the unlikely event that a product you have purchased from TechUp becomes faulty, we are committed to meeting our obligations under the New Zealand Consumer Guarantees Act 1993 (CGA).

Consumer Guarantees Act 1993


The New Zealand Consumer Guarantees Act 1993, is legislation that outlines the guarantees and rights of both the seller and consumer for products and services sold.

  • Under the CGA, products sold by us must be safe, of acceptable quality, fit for the purpose they have been purchased for, match the description given, match the sample or demonstration model and be of acceptable condition when received by you;
  • The CGA guarantees are in addition to any other warranty offer(s) provided by the manufacturer, or insurance provider (if applicable); and
  • The CGA does not apply where the product has been misused, broken or improperly operated.

If a product sold by TechUp does not meet one of the guarantees detailed above or cannot be repaired within a reasonable period of time, we will either repair or replace the product with an identical product type. In the event a repair or replacement is not a viable option, or the repair cannot be carried out within a reasonable period of time, TechUp will refund you the original purchase price.

Consumer Rights 


For further information and guidance, please refer to The Ministry of Business Innovation and Employment, Consumer Protection website: https://www.consumerprotection.govt.nz/general-help/consumer-laws/consumer-guarantees-act

Privacy Disclosure  


In order to seek a remedy under the Consumer Guarantees Act, TechUp may need to collect and share your personal information for the purposes of conducting a repair service with a third party repair provider or supplier. Personal information may include:

  • Your contact information, such as name, telephone number, e-mail and residential address; and
  • Device security password(s).

In some instances, we may require you to authorise TechUp to access your devices security passwords, and share these with a supplier or (authorised) repairer in order to facilitate a repair on your device. In this instance, we are acting on your behalf and you are duly authorising us to hold this information on your behalf.

We recognise that your personal information is confidential and we’re committed to protecting your privacy in accordance with the Privacy Act 1993. Our Privacy Policy can be found on our website at https://techup.nz/pages/privacy-policy