Microsoft Surface Laptop 4 13.5" i7 16GB 256GB Black - Excellent - Pre-owned
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Premium
Premium
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Excellent
Excellent
Excellent Grade Reference images
These images are for reference only and not of the actual device. Images from different angles are uploaded but the device may have only have one or multiple cosmetic imperfections as shown in above images.
Good
Good
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These images are for reference only and not of the actual device. Images from different angles are uploaded but the device may have only have one or multiple cosmetic imperfections as shown in above images.
Acceptable
Acceptable
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These images are for reference only and not of the actual device. Images from different angles are uploaded but the device may have only have one or multiple cosmetic imperfections as shown in above images.
Microsoft Surface Laptop 4 13.5" i7 16GB 256GB Black – Excellent Pre-Owned
Powerful Performance. Elegant Design.
The Microsoft Surface Laptop 4 combines sleek design with powerful performance, making it the perfect choice for professionals, students, and creatives. Featuring a 13.5-inch PixelSense touchscreen, Intel Core i7 processor, and 16GB RAM, this laptop delivers smooth multitasking, stunning visuals, and all-day battery life. This excellent pre-owned model has been fully tested to ensure top-tier functionality and reliability.
Minimum Battery Health Guaranteed: 85%
Excellent Pre-Owned Condition Devices – High Quality, Minimal Wear
- Carefully Inspected – Ensuring top-tier quality and reliability
- Minimal Signs of Use – May have a few faint scratches, visible under close inspection or light
- No Cracks, Deep Scratches, or Dents – Preserved in great physical condition
- Rigorous Functional & Cosmetic Check – flawless performance
- 100% Genuine Pre-Owned Device – Carefully tested and fully functional
- Not a Refurbished Unit – No extensive repairs or modifications
- Original Parts & Performance – Retains authentic user experience
1-Year Warranty – Shop with Confidence
Shop with confidence. This device comes with a 1-year return-to-base warranty (excluding physical and liquid damages), giving you peace of mind with your purchase.
What’s in the Box
- Microsoft Surface Laptop 4 (13.5", Intel i7, 16GB RAM, 256GB Storage, Black)
- Surface Connect Charger
Key Features
- 13.5" PixelSense Touchscreen (2256 x 1504 resolution) – Vivid colors and ultra-responsive touch input.
- Intel Core i7 3.00GHz (11th Gen) Processor – Delivers powerful performance for productivity, creativity, and multitasking.
- 16GB RAM & 256GB SSD Storage – Speedy performance with ample storage for files, apps, and programs.
- Ultra-Slim & Lightweight Design – Premium aluminum chassis for portability and durability.
- All-Day Battery Life – Stay productive with up to 17 hours of battery life on a single charge.
- Instant On & Windows Hello – Fast login with facial recognition for secure access.
- Windows 11 Compatible – Enjoy the latest features and security updates from Microsoft. OS Installed - Windows 10
- Dolby Atmos Audio – Immersive sound for music, movies, and video calls.
- USB-C & USB-A Ports – Versatile connectivity for all your accessories.
Upgrade to the Microsoft Surface Laptop 4 – a premium, high-performance laptop designed for those who demand speed, efficiency, and style.
At TechUp, we are committed to providing fast, reliable, and hassle-free delivery—whether you're in New Zealand or shopping from abroad.
Processing & Dispatch
All products marked ‘In Stock’ are carefully packed and dispatched within 1-3 business days from our Auckland warehouse. We partner with NZ Post and DHL Express to ensure your orders reach you quickly and securely.
Estimated Delivery Timeframes
📍 Within New Zealand: 2-4 business days
🌏 Australia : 4-6 business days
Shipping Rates
New Zealand
🚚 Standard Shipping: NZD 6 per order
🎉 Free Shipping: On all orders over NZD 100
Australia & Singapore
✈️ Orders under NZD 500: Flat shipping rate of NZD 20
🏆 Orders over NZD 500: Free shipping
✅ Hassle-Free Delivery: We take care of customs clearance and duties, so your package arrives at your doorstep without any extra charges.
Got questions? Feel free to contact us—our team is happy to help! 😊
Return & Exchange Policy
At TechUp, we want you to shop with confidence. If you're not completely satisfied with your purchase, we offer a 14-day return or exchange policy for all Pre-Owned and Refurbished products, provided they are returned in their original condition with the invoice or order confirmation.
Exceptions
🚫 Brand New Sealed Products are not eligible for return unless faulty.
🚚 Customers are responsible for return shipping costs on ‘change of mind’ returns.
✅ If the device is damaged or faulty, we will provide a prepaid return shipping label, so you won’t incur return shipping costs.
12-Month Return-to-Base Warranty
For added peace of mind, we offer a 12-month return-to-base warranty on all products (unless otherwise stated). The warranty starts from the invoice date and lasts 365 days.
How to Claim a Warranty
📩 Contact us to initiate a claim—our team will guide you through the process.
🔧 Once we receive and validate the issue:
✔️ Repair or replacement will be completed within 5–7 working days.
✔️ If repair or replacement is not possible, we will issue a refund.
Note: Warranty repairs may take up to 5–7 working days, unless otherwise notified.
Warranty Exclusions
The warranty will be void if the device has:
❌ Physical or liquid damage
❌ Been tampered with
❌ Undergone unauthorized repairs, modifications, or alterations by third-party technicians
Required Documents for Warranty Claims
To process your claim, you must provide:
📄 The original receipt or a copy of the order confirmation email.
⚠️ Claims cannot be processed without proof of purchase.
Shipping Costs for Warranty Claims
📦 Customers must cover the cost of sending the device to our facility.
🚚 TechUp will cover the return shipping for repaired or replacement devices.
Damaged Item Policy
At TechUp, every device undergoes thorough inspection and secure packaging before shipping. While rare, transit damage can occasionally occur.
📢 If you receive a damaged device:
🔹 Report it within 48 hours of delivery at support@techup.nz.
🔹 Our customer support team will respond within 4–6 business hours.
⚠️ Important: Claims made after the 48-hour window cannot be accepted.
For further assistance, feel free to contact us. We’re here to help!
