Contact Us

Get in Touch

Our New Zealand support team is here to help with product enquiries, existing orders, delivery, pickups, returns and warranty support.

We aim to respond to enquiries within 4–6 business hours during our support hours.

Customer Support

Email: support@techup.nz
Phone: 09 218 7841
Mobile: +64 20 4149 9187

Support Hours

Monday to Friday: 9:00 AM–5:30 PM
Weekends and public holidays: Closed

Enquiries received outside our support hours will be attended to on the next business day.

Pickup and Shipping Address

TechUp Limited
Unit C5, 417 East Tamaki Road
Auckland 2013
New Zealand

This location is used for courier dispatch, approved returns and confirmed online-order pickups. TechUp operates as an online retailer and does not have a public retail storefront. Walk-ins are not available.

Online Order Pickups

Pickup is available only for products marked Available for Pickup on our website.

Eligible pickup orders are usually ready within two business hours. Please wait until you receive our confirmation email before visiting, as we cannot guarantee that an order will be ready earlier.

Pickups are available during business hours and are not available on weekends or public holidays.

Device Viewings

Device viewings may be arranged by appointment for eligible products. Please contact us by email or phone before visiting so we can confirm that the device is available at our Auckland location.

Returns and Warranty Claims

Please contact our support team before sending a product back to us. Once a return or warranty claim has been approved, we will provide the applicable return instructions and shipping information.

Contact TechUp Support: support@techup.nz