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Yes. Every device is inspected and tested before being listed for sale.

Phones and tablets are verified using Phonecheck, which performs more than 40 functional checks. Laptops and other devices are tested through TechUp's standard inspection process.

Testing may include the display, cameras, speakers, microphones, charging, connectivity, buttons and other key functions relevant to the device.

This is an important trust-building FAQ and highlights one of TechUp's strongest differentiators.

Our devices are individually inspected and graded according to their cosmetic condition.

• Premium: Minimal to no visible signs of use
• Excellent: Light signs of previous use, with no cracks or major damage
• Good: Minor scratches, marks or small cosmetic imperfections
• Acceptable: More noticeable cosmetic wear, while remaining fully functional and crack-free

The condition grade relates primarily to cosmetic appearance. Any significant product-specific information will be disclosed on the product listing.

Yes. Products shown as available on our website are in stock and ready to order unless stated otherwise.

TechUp operates as an online retailer and does not have a public retail storefront. Device viewings may be available by appointment at our Auckland warehouse. Please contact us before visiting, as we cannot accommodate walk-ins.

Email: support@techup.nz
Phone: 09 218 7841
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Yes. Unless otherwise stated on the product listing, products purchased from TechUp New Zealand include a 12-month warranty from the invoice date.

If you experience a potential fault, contact us at support@techup.nz before returning the product. Our support team may ask you to complete some basic troubleshooting or provide photos or videos of the issue.

Once the return is approved, we will provide a prepaid tracked return shipping label. If our assessment confirms a covered fault, TechUp will cover shipping both ways and provide an appropriate repair, replacement or refund.

The warranty does not cover issues caused by physical damage, liquid damage, misuse, accidental damage or unauthorised repairs. If no covered fault is found, the customer may be responsible for return shipping and any assessment costs disclosed before proceeding.

We aim to assess and resolve most approved warranty claims within 5-10 business days of receiving the returned item.

Orders placed through TechUp New Zealand are delivered to addresses within New Zealand.

We offer free standard shipping on orders of $100 or more. A flat shipping fee of $6 applies to orders under $100.

Customers in Australia should place their orders through TechUp Australia for Australian pricing, product availability, shipping, warranty and returns information.

Most New Zealand orders are delivered within 2–4 business days.

Once your order has been dispatched, you will receive tracking details by email so you can follow its progress. Delivery times may be longer for rural addresses, during public holidays, or when courier networks are experiencing delays.

Orders placed for items marked Available for Pickup are usually ready within two business hours.

We will email you once your order has been prepared and is ready for collection. Please wait for this confirmation before visiting.

Pickup is not available on weekends or public holidays. Products that are not marked as available for pickup can still be ordered for delivery.

We carefully inspect and securely package every order before dispatch. However, damage can occasionally occur while an order is in transit.

If your parcel or device arrives damaged, please contact us as soon as possible at support@techup.nz. Where possible, notify us within 48 hours of delivery so we can promptly investigate the matter with the courier.

Please provide:

• Your order number
• Photos of the outer packaging and courier label
• Photos of the internal packaging
• Clear photos or a video showing the damage

Please keep the device and all original packaging until our support team has reviewed your claim. We will assess the information provided and advise you of the next steps.

Your rights under the New Zealand Consumer Guarantees Act are not affected.

We offer a 30-day change-of-mind return or exchange on eligible pre-owned and refurbished products.

To qualify, the product must be returned in the same condition in which it was received, with all included accessories, packaging and proof of purchase. Customers are responsible for return shipping costs for change-of-mind returns.

Brand-new sealed products are not eligible for change-of-mind returns unless stated otherwise.

If your product arrives damaged or develops a potential fault, please contact support@techup.nz before returning it. After completing initial troubleshooting and approving the return, TechUp will provide a prepaid tracked shipping label.

If our assessment confirms a covered fault, TechUp will cover shipping both ways and provide an appropriate remedy. If no covered fault is found, or the issue results from physical damage, misuse or unauthorised repairs, you may be responsible for return shipping and assessment costs.

For full details, please see our Refund Policy.

Our friendly support team is here to help with product information, orders, delivery, returns and warranty enquiries.

Email us at support@techup.nz or visit our Contact Us page. We usually respond within 4–6 business hours during our support hours.