Shipping & Delivery Policy

Last updated: 15 July 2026

TechUp is committed to providing clear, reliable and secure delivery for orders placed through our New Zealand website.

Orders placed through TechUp New Zealand are delivered to addresses within New Zealand only. Australian customers should place their orders through the TechUp Australia website for Australian pricing, availability and shipping information.

Order Processing and Dispatch

Products marked In Stock are usually packed and dispatched from our Auckland warehouse within 1–3 business daysafter payment has been confirmed.

Business days are Monday to Friday and exclude New Zealand public holidays.

Orders placed outside business hours, on weekends or on public holidays will begin processing on the next business day.

Once your order has been dispatched, tracking information will be sent to the email address provided at checkout. Please also check your spam or junk folder if you do not receive the email.

Delivery Timeframes

Most New Zealand orders are delivered within 2–4 business days after dispatch.

Delivery may take longer for:

• Rural or remote addresses
• Orders placed during public holidays
• Major promotional periods
• Unexpected courier network disruptions
• Severe weather or other events outside our reasonable control

Delivery timeframes are estimates and cannot be guaranteed. We will assist customers with courier enquiries where an order is significantly delayed.

Shipping Rates

New Zealand Orders

Orders under $100: $6 standard shipping
Orders of $100 or more: Free standard shipping

Shipping charges are shown at checkout before payment is completed.

Courier Services

We use trusted courier providers, including NZ Post and DHL Express, depending on the delivery address, parcel type and service required.

The courier selected for an order will be shown in the dispatch confirmation or tracking information where available.

Delivery Addresses

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please contact us as soon as possible if you notice an error in your delivery information. Once an order has been dispatched, we may not be able to change or redirect it.

Additional courier or reshipping charges resulting from an incorrect or incomplete address may be payable by the customer.

Order Tracking

Tracking details will be provided by email after dispatch.

Courier tracking can sometimes take several hours to update after a parcel has been collected. Please allow time for the first tracking scan to appear.

If your tracking has not updated for an extended period, contact us at support@techup.nz with your order number.

Missing or Delayed Deliveries

If your order is significantly delayed, marked as delivered but cannot be located, or appears to be missing, please contact us at:

Email: support@techup.nz
Phone: 09 218 7841

Please provide your order number so our team can investigate the delivery with the courier.

Where TechUp arranges delivery, we are responsible for ensuring the order arrives in acceptable condition and within the agreed or a reasonable timeframe. Customers should therefore contact TechUp directly rather than attempting to resolve a delivery problem solely with the courier. This reflects New Zealand Consumer Protection guidance.

Damaged Deliveries

We carefully inspect and securely package orders before dispatch. However, damage can occasionally occur during transit.

If your parcel or product arrives damaged, please contact support@techup.nz as soon as possible. Where possible, notify us within 48 hours of delivery so we can promptly investigate the matter with the courier.

Please provide:

• Your order number
• Photos of the outer packaging and courier label
• Photos of the internal packaging
• Clear photos or a video showing the damage

Please retain the product and all packaging until our team has reviewed the claim and provided further instructions.

The requested 48-hour notification period helps us investigate courier damage and does not limit your rights under the New Zealand Consumer Guarantees Act.

Online Order Pickup

Pickup is available only for products specifically marked Available for Pickup on the product page.

Eligible pickup orders are usually ready within two business hours. We will email you when your order has been prepared and is ready for collection.

Please wait for the confirmation email before visiting. Pickup is not available on weekends or public holidays.

Products that are not marked as available for pickup can still be ordered for delivery.

International Orders

TechUp New Zealand does not currently deliver orders outside New Zealand.

Customers located in Australia should order through the TechUp Australia website. Australian orders are subject to the pricing, shipping, returns and warranty policies published on that website.

Consumer Rights

Nothing in this Shipping and Delivery Policy limits or excludes any rights available under the New Zealand Consumer Guarantees Act 1993 or other applicable New Zealand consumer law. The Consumer Guarantees Act applies to products sold by New Zealand businesses, including products sold online.

Contact Us

For delivery, tracking or pickup assistance, contact:

TechUp Limited
Email: support@techup.nz
Phone: 09 218 7841
Support hours: Monday to Friday, 9:00 AM–5:30 PM
Closed: Weekends and public holidays