Specifications
Type
Label
Storage
Condition
Screen size
Colour
Apple iPad Pro 12.9" M1 Gen 5 (2021) Wifi 128GB Silver - Excellent - Pre-owned
Model Number: A2378
Battery Health : 90%
Excellent Condition devices may have few or faint small scratches or very minor signs of wear and tear only visible on close inspection or viewing/rotation under light. There are no cracks, deep scratches or dents on the device. All devices sold at TechUp undergo a functional and cosmetic check and are in perfect working order.
Warranty Information: For peace of mind we offer 12 month return to base warranty on this device.
In the Box:
1 x iPad Pro
1 x Charging cable with adapter
- DIMENSIONS: 280.6 X 214.9 X 6.4 mm
- WEIGHT: 682g
- BUILD:Glass Front, Aluminium Back, Aluminium Frame
- TYPE: Liquid Retina XDR Mini-LED LCD, 120Hz, HDR10, Dolby Vision, 1000 Nits (Typ), 1600 Nits (Peak)
- SIZE:12.9 Inches, 515.3 Cm2 (~85.4% Screen-To-Body Ratio)
- RESOLUTION:2048 X 2732 Pixels, 4:3 Ratio
- PROTECTION:Scratch-Resistant Glass, Oleophobic Coating
- CHIPSET:Apple M1
- CPU:Octa-Core
- GPU:Apple GPU (8-Core Graphics)
- INTERNAL: 128GB 8GB RAM
- SINGLE:12 MP, F/2.4, 122? (Ultrawide)
- FEATURES:Face Detection, HDR, Panorama
- LOUDSPEAKER:Yes, With Stereo Speakers (4 Speakers)
- WLAN:Wi-Fi 802.11 A/B/G/N/Ac/6, Dual-Band, Hotspot
- BLUETOOTH:5.t0, A2DP, LE, EDR
- GPS: Yes, With A-GPS, GLONASS, GALILEO, QZSS (WIFI + Cellular Model Only)
- USB:USB Type-C 4 (Thunderbolt 4), DisplayPort, Magnetic Connector
- SENSORS:Face ID, Accelerometer, Gyro, Barometer
- TYPE:Li-Po (40.88 Wh), Non-Removable
At TechUp, we are committed to providing fast, reliable, and hassle-free delivery—whether you're in New Zealand or shopping from abroad.
Processing & Dispatch
All products marked ‘In Stock’ are carefully packed and dispatched within 1-3 business days from our Auckland warehouse. We partner with NZ Post and DHL Express to ensure your orders reach you quickly and securely.
Estimated Delivery Timeframes
📍 Within New Zealand: 2-4 business days
🌏 Australia : 4-6 business days
Shipping Rates
New Zealand
🚚 Standard Shipping: NZD 6 per order
🎉 Free Shipping: On all orders over NZD 100
Australia
✈️ Orders under NZD 500: Flat shipping rate of NZD 20
🏆 Orders over NZD 500: Free shipping
✅ Hassle-Free Delivery: We take care of customs clearance and duties, so your package arrives at your doorstep without any extra charges.
Got questions? Feel free to contact us—our team is happy to help! 😊
Return & Exchange Policy
At TechUp, we want you to shop with confidence. If you're not completely satisfied with your purchase, we offer a 14-day return or exchange policy for all Pre-Owned and Refurbished products, provided they are returned in their original condition with the invoice or order confirmation.
Exceptions
🚫 Brand New Sealed Products are not eligible for return unless faulty.
🚚 Customers are responsible for return shipping costs on ‘change of mind’ returns.
✅ If the device is damaged or faulty, we will provide a prepaid return shipping label, so you won’t incur return shipping costs.
12-Month Return-to-Base Warranty
For added peace of mind, we offer a 12-month return-to-base warranty on all products (unless otherwise stated). The warranty starts from the invoice date and lasts 365 days.
How to Claim a Warranty
📩 Contact us to initiate a claim—our team will guide you through the process.
🔧 Once we receive and validate the issue:
✔️ Repair or replacement will be completed within 5–7 working days.
✔️ If repair or replacement is not possible, we will issue a refund.
Note: Warranty repairs may take up to 5–7 working days, unless otherwise notified.
Warranty Exclusions
The warranty will be void if the device has:
❌ Physical or liquid damage
❌ Been tampered with
❌ Undergone unauthorized repairs, modifications, or alterations by third-party technicians
Required Documents for Warranty Claims
To process your claim, you must provide:
📄 The original receipt or a copy of the order confirmation email.
⚠️ Claims cannot be processed without proof of purchase.
Shipping Costs for Warranty Claims
📦 Customers must cover the cost of sending the device to our facility.
🚚 TechUp will cover the return shipping for repaired or replacement devices.
Damaged Item Policy
At TechUp, every device undergoes thorough inspection and secure packaging before shipping. While rare, transit damage can occasionally occur.
📢 If you receive a damaged device:
🔹 Report it within 48 hours of delivery at support@techup.nz.
🔹 Our customer support team will respond within 4–6 business hours.
⚠️ Important: Claims made after the 48-hour window cannot be accepted.
For further assistance, feel free to contact us. We’re here to help!
