Microsoft Surface Laptop Go Gen 1 12.4" i5 8GB 128GB Platinum - Premium - Pre-owned
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Premium
Premium
Premium Grade Reference images:
These images are for reference only and not of the actual device.
Excellent
Excellent
Excellent Grade Reference images
These images are for reference only and not of the actual device. Images from different angles are uploaded but the device may have only have one or multiple cosmetic imperfections as shown in above images.
Good
Good
Good Grade Reference images:
These images are for reference only and not of the actual device. Images from different angles are uploaded but the device may have only have one or multiple cosmetic imperfections as shown in above images.
Acceptable
Acceptable
Acceptable Grade Reference images:
These images are for reference only and not of the actual device. Images from different angles are uploaded but the device may have only have one or multiple cosmetic imperfections as shown in above images.
Microsoft Surface Laptop Go Gen 1 12.4" i5 8GB 128GB Platinum - Premium - Pre-owned
Model: 1943
Premium condition Devices are Like New with No sign of Usage in terms of Physical appearance. A minimum of 90% battery health is guaranteed. All devices sold at TechUp undergo a functional and cosmetic check and are in perfect working order.
Warranty Period: 1 Year (Return to Base warranty excluding Physical & Liquid damages)
In the Box:
1 x Microsoft Surface Laptop Go 1
1 x Charging cable
- Model Name: Microsoft Surface Laptop Go 1 (12.4-inch)
- Display Screen: 12.4” PixelSense™ Display | Aspect ratio:- 3:2 | Touch:- 10 point multi-touch
- Resolution: 1536 x 1024 (148 PPI)
- Software: Windows 10 Pro
- Processor & Graphic Card Options: Intel® Core™ i5-1035 G1 Processor (1.0GHz Max Turbo Frequency Up to 3.6GHz) 6 MB Intel® Smart Cache, 4-Core 8 Threads | Intel® UHD Graphics
- Storage: 128GB
- Memory: 8GB LPDDR4x RAM
- Connections: 1 x USB-C® | 1 x USB-A | 3.5 mm headphone jack | 1 x Surface Connect port
- Cameras, video, and audio: 720p HD f2.0 camera (front-facing) | Dual far-field Studio Mics | Omnisonic Speakers with Dolby® Audio™
- Wireless: Bluetooth® Wireless 5.0 technology | Wi-Fi 6:- 802.11ax compatible
- Sensors: Ambient light sensor
- Exterior: Top:- Aluminium | Base:- Polycarbonate composite resin system with glass fibre and 30% post-consumer recycled content | Colours:- Platinum
- Keyboard layout: Activation:- Moving keys | Layout:- QWERTY, full row of function keys (F1 – F12) | Windows key and dedicated buttons for media controls, screen brightness
- Dimensions: 10.95” x 8.10” x 0.62”
- Weight: 2.45 lbs
At TechUp, we are committed to providing fast, reliable, and hassle-free delivery—whether you're in New Zealand or shopping from abroad.
Processing & Dispatch
All products marked ‘In Stock’ are carefully packed and dispatched within 1-3 business days from our Auckland warehouse. We partner with NZ Post and DHL Express to ensure your orders reach you quickly and securely.
Estimated Delivery Timeframes
📍 Within New Zealand: 2-4 business days
🌏 Australia : 4-6 business days
Shipping Rates
New Zealand
🚚 Standard Shipping: NZD 6 per order
🎉 Free Shipping: On all orders over NZD 100
Australia
✈️ Orders under NZD 500: Flat shipping rate of NZD 20
🏆 Orders over NZD 500: Free shipping
✅ Hassle-Free Delivery: We take care of customs clearance and duties, so your package arrives at your doorstep without any extra charges.
Got questions? Feel free to contact us—our team is happy to help! 😊
Return & Exchange Policy
At TechUp, we want you to shop with confidence. If you're not completely satisfied with your purchase, we offer a 14-day return or exchange policy for all Pre-Owned and Refurbished products, provided they are returned in their original condition with the invoice or order confirmation.
Exceptions
🚫 Brand New Sealed Products are not eligible for return unless faulty.
🚚 Customers are responsible for return shipping costs on ‘change of mind’ returns.
✅ If the device is damaged or faulty, we will provide a prepaid return shipping label, so you won’t incur return shipping costs.
12-Month Return-to-Base Warranty
For added peace of mind, we offer a 12-month return-to-base warranty on all products (unless otherwise stated). The warranty starts from the invoice date and lasts 365 days.
How to Claim a Warranty
📩 Contact us to initiate a claim—our team will guide you through the process.
🔧 Once we receive and validate the issue:
✔️ Repair or replacement will be completed within 5–7 working days.
✔️ If repair or replacement is not possible, we will issue a refund.
Note: Warranty repairs may take up to 5–7 working days, unless otherwise notified.
Warranty Exclusions
The warranty will be void if the device has:
❌ Physical or liquid damage
❌ Been tampered with
❌ Undergone unauthorized repairs, modifications, or alterations by third-party technicians
Required Documents for Warranty Claims
To process your claim, you must provide:
📄 The original receipt or a copy of the order confirmation email.
⚠️ Claims cannot be processed without proof of purchase.
Shipping Costs for Warranty Claims
📦 Customers must cover the cost of sending the device to our facility.
🚚 TechUp will cover the return shipping for repaired or replacement devices.
Damaged Item Policy
At TechUp, every device undergoes thorough inspection and secure packaging before shipping. While rare, transit damage can occasionally occur.
📢 If you receive a damaged device:
🔹 Report it within 48 hours of delivery at support@techup.nz.
🔹 Our customer support team will respond within 4–6 business hours.
⚠️ Important: Claims made after the 48-hour window cannot be accepted.
For further assistance, feel free to contact us. We’re here to help!
