Specifications
Type
Label
Storage
Condition
Screen size
Colour
Microsoft Surface Pro 9 13" i5 8GB 256GB Platinum with Keyboard + Pen – Excellent Pre-owned
A sleek and versatile 2-in-1 device that delivers powerful performance and portability for work, creativity, and entertainment.
Model: 2038
Minimum Battery Health Guaranteed: 85%
Excellent Pre-Owned Condition Devices – High Quality, Minimal Wear
- Carefully Inspected – Ensuring top-tier quality and reliability
- Minimal Signs of Use – May have a few faint scratches, visible under close inspection or light
- No Cracks, Deep Scratches, or Dents – Preserved in great physical condition
- Rigorous Functional & Cosmetic Check – flawless performance
- 100% Genuine Pre-Owned Device – Carefully tested and fully functional
- Not a Refurbished Unit – No extensive repairs or modifications
- Original Parts & Performance – Retains authentic user experience
Includes a 1-year return-to-base warranty (excludes physical and liquid damage)
What’s in the Box?
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Microsoft Surface Pro 9 13" i5 8GB 256GB Platinum – Excellent Pre-owned
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Type Cover (Keyboard)
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Surface Pen
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Charging Cable
Key Features:
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13” PixelSense Flow display with up to 120Hz refresh rate and stunning color accuracy
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Intel Core i5 12th Gen processor for efficient multitasking and performance
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8GB RAM and 256GB SSD for smooth app handling and fast storage
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Windows 11 pre-installed for a modern and user-friendly experience
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Built-in 1080p front and rear cameras for high-quality video calls and photo capture
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Dual far-field Studio Mics and Omnisonic Speakers with Dolby Audio for clear sound
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USB-C with Thunderbolt 4 ports for fast data transfer and external display support
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Integrated kickstand and detachable keyboard for flexible use as a laptop or tablet
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Wi-Fi 6 for fast and stable wireless connectivity
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Slim and lightweight platinum finish for easy portability
Perfect for professionals and creatives—this Surface Pro 9 comes bundled with a keyboard and pen, ready to power your productivity and creativity on the go!
At TechUp, we are committed to providing fast, reliable, and hassle-free delivery—whether you're in New Zealand or shopping from abroad.
Processing & Dispatch
All products marked ‘In Stock’ are carefully packed and dispatched within 1-3 business days from our Auckland warehouse. We partner with NZ Post and DHL Express to ensure your orders reach you quickly and securely.
Estimated Delivery Timeframes
📍 Within New Zealand: 2-4 business days
🌏 Australia : 4-6 business days
Shipping Rates
New Zealand
🚚 Standard Shipping: NZD 6 per order
🎉 Free Shipping: On all orders over NZD 100
Australia & Singapore
✈️ Orders under NZD 500: Flat shipping rate of NZD 20
🏆 Orders over NZD 500: Free shipping
✅ Hassle-Free Delivery: We take care of customs clearance and duties, so your package arrives at your doorstep without any extra charges.
Got questions? Feel free to contact us—our team is happy to help! 😊
Return & Exchange Policy
At TechUp, we want you to shop with confidence. If you're not completely satisfied with your purchase, we offer a 14-day return or exchange policy for all Pre-Owned and Refurbished products, provided they are returned in their original condition with the invoice or order confirmation.
Exceptions
🚫 Brand New Sealed Products are not eligible for return unless faulty.
🚚 Customers are responsible for return shipping costs on ‘change of mind’ returns.
✅ If the device is damaged or faulty, we will provide a prepaid return shipping label, so you won’t incur return shipping costs.
12-Month Return-to-Base Warranty
For added peace of mind, we offer a 12-month return-to-base warranty on all products (unless otherwise stated). The warranty starts from the invoice date and lasts 365 days.
How to Claim a Warranty
📩 Contact us to initiate a claim—our team will guide you through the process.
🔧 Once we receive and validate the issue:
✔️ Repair or replacement will be completed within 5–7 working days.
✔️ If repair or replacement is not possible, we will issue a refund.
Note: Warranty repairs may take up to 5–7 working days, unless otherwise notified.
Warranty Exclusions
The warranty will be void if the device has:
❌ Physical or liquid damage
❌ Been tampered with
❌ Undergone unauthorized repairs, modifications, or alterations by third-party technicians
Required Documents for Warranty Claims
To process your claim, you must provide:
📄 The original receipt or a copy of the order confirmation email.
⚠️ Claims cannot be processed without proof of purchase.
Shipping Costs for Warranty Claims
📦 Customers must cover the cost of sending the device to our facility.
🚚 TechUp will cover the return shipping for repaired or replacement devices.
Damaged Item Policy
At TechUp, every device undergoes thorough inspection and secure packaging before shipping. While rare, transit damage can occasionally occur.
📢 If you receive a damaged device:
🔹 Report it within 48 hours of delivery at support@techup.nz.
🔹 Our customer support team will respond within 4–6 business hours.
⚠️ Important: Claims made after the 48-hour window cannot be accepted.
For further assistance, feel free to contact us. We’re here to help!
