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DJI Neo 2 Fly More Combo Drone Only - Excellent Pre-owned

$388.00
$388.00
Tax included.
Save 35% vs New

Indicative savings based on original retail, estimated brand-new pricing, or comparable current models for discontinued items. Actual savings may vary.

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SKU: DJINEO2EX
Grade: Excellent
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Pre-Owned

DJI Neo 2 Fly More Combo Drone Only - Excellent Pre-owned

$388.00
$388.00
Tax included.
Save 35% vs New

Indicative savings based on original retail, estimated brand-new pricing, or comparable current models for discontinued items. Actual savings may vary.

Free NZ Shipping over $99.
SKU: DJINEO2EX
Grade: Excellent
βœ” Registered WINZ Supplier – Need a quote for Work and Income? Learn More
DJI Neo 2 Fly More Combo Drone Only - Excellent Pre-Owned The DJI Neo 2 Fly More Combo (Drone Only) is a compact follow-me camera drone designed for effortless aerial photography, tracking and creative video.... Read more
$388.00
$388.00
Tax included.
Save 35% vs New

Indicative savings based on original retail, estimated brand-new pricing, or comparable current models for discontinued items. Actual savings may vary.

  • Free NZ Shipping Over $99
  • Trade in your device for extra savings.
  • Free NZ Shipping Over $99
  • Trade in your device for extra savings.
Or Weekly Interest Free Payments of

4 x $96.75 NZD

12 Months + 1 Year Extended Warranty + Accidental Damage Cover*

Protect Your Device

Standard 1-Year Warranty β€” Included
Upgrade to 2-Year Warranty - $76.63

Includes 1 additional year of warranty cover after the standard 12-month TechUp warranty.

View warranty terms
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    1-Year Warranty on all devices

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    30-day return or exchange policy for all Pre-Owned and Refurbished products.

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    Phonecheck Certified (40+ point check) Multi-Point Device Inspection

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    Battery Health Guarantee (Minimum 80–90% Battery Health Guaranteed (model & grade dependent)

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    100% Authentic Devices (No clones, no activation-locked units)
DJI Neo 2 Fly More Combo Drone Only - Excellent Pre-owned
$388.00
$388.00
Tax included.

Product information

DJI Neo 2 Fly More Combo Drone Only - Excellent Pre-Owned

The DJI Neo 2 Fly More Combo (Drone Only) is a compact follow-me camera drone designed for effortless aerial photography, tracking and creative video. Weighing approximately 151g, it combines a 12MP 1/2-inch CMOS camera, 4K60 recording, a 2-axis gimbal, intelligent tracking and omnidirectional obstacle sensing in a lightweight, fully guarded design.

Model: DJI Neo 2 Fly More Combo (Drone Only) | Battery: Included Intelligent Flight Batteries Tested & Performing Well – The batteries have been thoroughly tested and are performing reliably for everyday use.

Warranty

1-Year Warranty – Shop with Confidence

This device comes with a 1-year return-to-base warranty excluding physical and liquid damage, giving you peace of mind with your purchase.

What’s in the Box

  • DJI Neo 2 Aircraft

  • DJI Neo 2 Intelligent Flight Battery Γ— 3

  • DJI Neo 2 Two-Way Charging Hub

  • DJI Neo 2 Spare Propellers – 1 Pair

  • DJI Neo 2 Spare Propeller Screws Γ— 4

  • Screwdriver

  • DJI Neo 2 Propeller Guards – 1 Pair

  • DJI Neo 2 Gimbal Protector

  • USB-C to USB-C Data Cable

  • No Remote Controller Included – This is DJI’s official β€œFly More Combo (Drone Only)” configuration and does not include the RC-N3 controller or Digital Transceiver

Condition – Excellent Pre-Owned Devices – High Quality, Minimal Wear

  • Carefully Inspected – Ensuring top-tier quality and reliability

  • Minimal Signs of Use – May have a few faint scratches or minor scuffs

  • No Cracks, Deep Scratches, or Dents – Preserved in great physical condition

  • Rigorous Functional & Cosmetic Check – Flawless performance

  • 100% Genuine Pre-Owned Device – Carefully tested and fully functional

  • No extensive repairs or modifications

  • Original Parts & Performance – Retains authentic user experience

Key Features

  • 151g Lightweight Design – Compact and highly portable construction makes the Neo 2 easy to carry for travel, walks and everyday adventures

  • 12MP 1/2-inch CMOS Sensor – Captures detailed photos and high-quality video with a bright Ζ’/2.2 aperture

  • 4K Video up to 60fps – Records smooth high-resolution footage suitable for travel, action and social content

  • 4K Slow Motion up to 100fps – Captures high-resolution slow-motion footage for more dramatic action sequences

  • 2.7K Vertical Video – Supports vertical-format recording for compatible social-media workflows

  • 2-Axis Mechanical Gimbal – Provides improved physical camera stabilisation compared with the original Neo

  • RockSteady Stabilisation – Electronic stabilisation further helps produce smooth, usable footage

  • 49GB Internal Storage – Large built-in storage capacity allows extended recording without requiring a removable memory card

  • Palm Takeoff – Can launch directly from your palm using the dedicated takeoff controls

  • Return to Palm – Designed to recognise and return safely to the operator’s palm under supported conditions

  • Gesture Control – Allows compatible flight and framing functions to be controlled without holding a remote

  • DJI Fly App Control – Supports direct control and live-view operation from a compatible smartphone

  • ActiveTrack – Intelligent subject tracking helps keep a moving person framed automatically

  • Cycling Follow Mode – Enhanced tracking includes support for following cyclists under compatible conditions

  • Maximum Tracking Speed up to 12m/s – Improved tracking performance allows the Neo 2 to follow faster-moving subjects

  • FocusTrack – Includes compatible ActiveTrack, Spotlight and Point of Interest tracking functions

  • SelfieShot – Automatically captures solo or group shots in waist-up, full-body and wider framing styles

  • QuickShots – Automated flight patterns help create cinematic clips with minimal setup

  • MasterShots – Automatically performs a sequence of manoeuvres and captures footage for convenient creative results

  • Dolly Zoom – Supports automated cinematic zoom effects for distinctive video sequences

  • Omnidirectional Obstacle Sensing – Vision sensors monitor the surrounding environment to assist with obstacle detection

  • Forward-Facing LiDAR – Additional forward sensing improves obstacle awareness under supported conditions

  • Downward Infrared Sensing – Helps improve positioning and environmental awareness close to the ground

  • Enhanced Hovering & Positioning – Designed for more stable operation indoors, near buildings and in other challenging positioning environments

  • Full-Coverage Propeller Guards – Enclosed propeller design improves protection around people and nearby objects

  • Up to 19 Minutes Flight Time When New – DJI rates each Intelligent Flight Battery for up to approximately 19 minutes under specified test conditions

  • Three Intelligent Flight Batteries Included – Fly More Combo provides three batteries for extended total flying time between charging sessions

  • 1606mAh Intelligent Flight Batteries – Each included lithium-ion battery has a rated capacity of 1606mAh and 11.5Wh

  • Battery Self-Discharge Protection – Intelligent batteries automatically manage stored charge to help protect battery longevity

  • Two-Way Charging Hub Included – Stores and charges up to three compatible Neo 2 batteries

  • Simultaneous Battery Charging Support – With a sufficiently powerful compatible charger, the hub can charge three batteries simultaneously

  • Approximately 68-Minute Triple-Battery Charging – DJI specifies around 68 minutes to charge three batteries simultaneously from empty when using supported 65W charging equipment under test conditions

  • Power Bank Function – Charging hub can use an installed battery to charge compatible external USB devices

  • Wi-Fi Video Transmission up to 500m – Supports direct compatible Wi-Fi transmission at distances up to approximately 500m under DJI’s specified conditions

  • O4 Transmission Support – When paired with compatible DJI transmission hardware and controller, supports O4 video transmission at distances up to approximately 10km under applicable regulatory and test conditions

  • Remote Controller Compatible – Can be paired with compatible DJI controllers such as the RC-N3 or RC 2; controller is not included in this Drone Only combo

  • FPV Compatibility – Supports selected DJI goggles and motion-control equipment when used with the required compatible accessories

  • Voice Control Support – Compatible DJI Fly app operation supports voice-control functionality

  • Apple Watch Integration – Compatible configurations can provide live-view and control features through supported Apple Watch models

  • Onboard Display & Mode Controls – Built-in display, takeoff button and mode-switch button provide convenient direct operation

  • USB-C Connectivity – Supports charging, data transfer and connection to compatible equipment

A compact and capable camera drone package combining three batteries, charging hub, 4K60 imaging, intelligent tracking and improved obstacle sensing without requiring a bundled remote controller.

Returns, Exchanges & Warranty Policy

Last updated: 15 July 2026

At TechUp, we want you to shop with confidence. This policy explains our 30-day change-of-mind returns, exchanges, warranty process and support for faulty or damaged products.

30-Day Change-of-Mind Returns and Exchanges

We offer a 30-day change-of-mind return or exchange on eligible products.

To qualify:

  • You must contact us within 30 days of receiving your order.
  • The product must be returned in the same condition in which it was received, without additional damage, wear or alteration.
  • All accessories, components and packaging supplied with the product must be returned.
  • Device accounts, passwords and activation locks must be removed.
  • Valid proof of purchase must be provided.

Change-of-mind returns are subject to inspection and approval after the product has been received.

Brand-New and Sealed Products

Brand-new products supplied in sealed packaging are not eligible for a change-of-mind return once the packaging has been opened, unless the product is faulty or your rights under New Zealand consumer law apply.

Change-of-Mind Return Shipping

Customers are responsible for arranging and paying for shipping when returning a product because they have changed their mind.

Please use a tracked shipping service and package the product securely. TechUp is not responsible for damage caused by inadequate packaging during a customer-arranged return.

Exchanges are subject to product availability. Our support team will advise you of any applicable price difference before proceeding.

New Zealand retailers are not legally required to accept returns solely because a customer has changed their mind, so the eligibility requirements above form part of TechUp’s additional 30-day return policy.

Refunds

Approved refunds will be processed after the returned product has been received and inspected.

Refunds will normally be issued to the original payment method. The time taken for the funds to appear may depend on the customer’s bank or payment provider.

If a returned product does not meet the change-of-mind eligibility requirements, we will contact you before taking further action.

12-Month Warranty

Unless otherwise stated on the product listing, products purchased from TechUp New Zealand include a 12-month warranty beginning from the invoice date.

This warranty is provided in addition to your rights under the Consumer Guarantees Act 1993. Consumer rights may continue beyond the stated 12-month warranty period where a product would reasonably be expected to last longer.

How to Make a Warranty Claim

Before returning a product, contact our support team:

Email: support@techup.nz
Phone: 09 218 7841

Please provide:

  • Your order number or proof of purchase
  • A clear description of the issue
  • When the issue first occurred
  • Any relevant photos or videos
  • Details of troubleshooting already completed

Our support team may ask you to complete basic troubleshooting or provide further information before approving the return.

Please do not send a product back without first receiving return approval and instructions from TechUp.

Covered Warranty Return Shipping

Once a potential warranty claim has completed the initial troubleshooting process and the return has been approved, TechUp will provide a prepaid tracked return shipping label.

If our assessment confirms a fault covered by the warranty or the Consumer Guarantees Act, TechUp will cover shipping both ways.

Customers may also return an approved warranty claim to our Auckland facility during business hours, but must contact us before visiting.

If no covered fault is found, or the issue was caused by accidental damage, liquid damage, misuse or another excluded cause, the customer may be responsible for:

  • Shipping the product back to them
  • Any reasonable inspection or assessment charge disclosed before proceeding

Official New Zealand guidance states that return delivery costs for faulty online purchases are recoverable from the supplier, while inspection or return costs may apply when consumer guarantees have not been breached.

Warranty Assessment and Resolution

We aim to assess and resolve most approved warranty claims within 5–7 business days after receiving the product.

Some claims may take longer due to:

  • Replacement-part availability
  • The complexity of the issue
  • Additional testing requirements
  • Third-party technician or manufacturer assessment
  • Replacement product availability

We will keep you updated if additional time is required.

Depending on the nature and seriousness of the issue, an appropriate remedy may include:

  • Repair
  • Replacement
  • Refund

Any remedy required under the Consumer Guarantees Act will be provided at no charge and within a reasonable time. The available remedy can depend on whether the failure is minor or substantial.

Warranty Exclusions

The TechUp warranty does not cover faults or damage caused by:

  • Accidental or physical damage occurring after delivery
  • Liquid or moisture exposure
  • Misuse, neglect or improper handling
  • Failure to follow reasonable care or operating instructions
  • Unauthorised repairs, modifications or alterations where they caused or contributed to the issue
  • Damage caused by incompatible accessories, chargers or power supplies
  • Loss, theft or deliberate damage
  • Normal cosmetic wear consistent with the product’s disclosed condition
  • Normal battery capacity reduction consistent with the device’s age and previous use

A warranty claim will not automatically be declined merely because a device shows normal signs of previous use. Each claim will be assessed according to the reported fault, the device’s age, condition, purchase price and the circumstances of the issue.

These exclusions do not limit any remedy that the customer is entitled to under the Consumer Guarantees Act. The CGA also applies to second-hand goods sold by a business, although the product’s age, price and disclosed condition are relevant when determining acceptable quality.

Preparing a Device for Return

Before returning a phone, tablet, computer or smartwatch, please:

  • Back up any important data
  • Sign out of personal accounts
  • Disable Find My iPhone, Find My Device or similar services
  • Remove passcodes, passwords and activation locks
  • Remove SIM cards and memory cards
  • Include all accessories requested by our support team
  • Package the product securely

Assessment or repair may require the product to be reset or restored. TechUp cannot guarantee that customer data will be retained during testing, repair or replacement.

Proof of Purchase

Proof of purchase may include:

  • A TechUp invoice or receipt
  • An order confirmation email
  • A relevant bank or card transaction record
  • Other information that allows us to locate and verify the order

An original paper receipt is not the only acceptable form of proof of purchase. Official guidance recognises receipts, email confirmations, contracts and bank or credit-card transaction records as possible evidence.

Packaging for Faulty Products

Original retail packaging is not required to make a valid faulty-product claim.

However, the product must be packaged securely for transit. Where available, customers should use the original shipping packaging or another appropriately protective box.

New Zealand Consumer Protection guidance confirms that a faulty electronic device does not have to be returned in its original packaging for a remedy.

Products Damaged During Delivery

Every order is inspected and securely packaged before dispatch. If your parcel or product arrives damaged, contact us as soon as possible at support@techup.nz.

Where possible, please notify us within 48 hours of delivery so we can promptly investigate the matter with the courier.

Please provide:

  • Your order number
  • Photos of the external packaging and courier label
  • Photos of the internal packaging
  • Clear photos or a video showing the damage

Please keep the product and all packaging until our team has reviewed the claim.

The requested 48-hour notification period helps us investigate courier damage. It is not an absolute deadline and does not limit your rights under New Zealand consumer law.

Consumer Guarantees Act

Nothing in this policy excludes, restricts or limits any rights or remedies available under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 or other applicable New Zealand law.

The Consumer Guarantees Act sets minimum guarantees for goods sold by New Zealand businesses and may provide customers with a repair, replacement or refund when those guarantees are not met.

Contact Us

For returns, exchanges or warranty assistance, contact:

TechUp Limited
Email: support@techup.nz
Phone: 09 218 7841
Support hours: Monday to Friday, 9:00 AM–5:30 PM
Closed: Weekends and public holidays

Return address:
Unit C5, 417 East Tamaki Road
Auckland 2013
New Zealand

Please contact us and receive approval before sending or dropping off a return.

Shipping & Delivery Policy

Last updated: 15 July 2026

TechUp is committed to providing clear, reliable and secure delivery for orders placed through our New Zealand website.

Orders placed through TechUp New Zealand are delivered to addresses within New Zealand only. Australian customers should place their orders through the TechUp Australia website for Australian pricing, availability and shipping information.

Order Processing and Dispatch

Products marked In Stock are usually packed and dispatched from our Auckland warehouse within 1–3 business daysafter payment has been confirmed.

Business days are Monday to Friday and exclude New Zealand public holidays.

Orders placed outside business hours, on weekends or on public holidays will begin processing on the next business day.

Once your order has been dispatched, tracking information will be sent to the email address provided at checkout. Please also check your spam or junk folder if you do not receive the email.

Delivery Timeframes

Most New Zealand orders are delivered within 2–4 business days after dispatch.

Delivery may take longer for:

  • Rural or remote addresses
  • Orders placed during public holidays
  • Major promotional periods
  • Unexpected courier network disruptions
  • Severe weather or other events outside our reasonable control

Delivery timeframes are estimates and cannot be guaranteed. We will assist customers with courier enquiries where an order is significantly delayed.

Shipping Rates

New Zealand Orders

Orders under $100: $6 standard shipping
Orders of $100 or more: Free standard shipping

Shipping charges are shown at checkout before payment is completed.

Courier Services

We use trusted courier providers, including NZ Post and DHL Express, depending on the delivery address, parcel type and service required.

The courier selected for an order will be shown in the dispatch confirmation or tracking information where available.

Delivery Addresses

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please contact us as soon as possible if you notice an error in your delivery information. Once an order has been dispatched, we may not be able to change or redirect it.

Additional courier or reshipping charges resulting from an incorrect or incomplete address may be payable by the customer.

Order Tracking

Tracking details will be provided by email after dispatch.

Courier tracking can sometimes take several hours to update after a parcel has been collected. Please allow time for the first tracking scan to appear.

If your tracking has not updated for an extended period, contact us at support@techup.nz with your order number.

Missing or Delayed Deliveries

If your order is significantly delayed, marked as delivered but cannot be located, or appears to be missing, please contact us at:

Email: support@techup.nz
Phone: 09 218 7841

Please provide your order number so our team can investigate the delivery with the courier.

Where TechUp arranges delivery, we are responsible for ensuring the order arrives in acceptable condition and within the agreed or a reasonable timeframe. Customers should therefore contact TechUp directly rather than attempting to resolve a delivery problem solely with the courier. This reflects New Zealand Consumer Protection guidance.

Damaged Deliveries

We carefully inspect and securely package orders before dispatch. However, damage can occasionally occur during transit.

If your parcel or product arrives damaged, please contact support@techup.nz as soon as possible. Where possible, notify us within 48 hours of delivery so we can promptly investigate the matter with the courier.

Please provide:

  • Your order number
  • Photos of the outer packaging and courier label
  • Photos of the internal packaging
  • Clear photos or a video showing the damage

Please retain the product and all packaging until our team has reviewed the claim and provided further instructions.

The requested 48-hour notification period helps us investigate courier damage and does not limit your rights under the New Zealand Consumer Guarantees Act.

Online Order Pickup

Pickup is available only for products specifically marked Available for Pickup on the product page.

Eligible pickup orders are usually ready within two business hours. We will email you when your order has been prepared and is ready for collection.

Please wait for the confirmation email before visiting. Pickup is not available on weekends or public holidays.

Products that are not marked as available for pickup can still be ordered for delivery.

International Orders

TechUp New Zealand does not currently deliver orders outside New Zealand.

Customers located in Australia should order through the TechUp Australia website. Australian orders are subject to the pricing, shipping, returns and warranty policies published on that website.

Consumer Rights

Nothing in this Shipping and Delivery Policy limits or excludes any rights available under the New Zealand Consumer Guarantees Act 1993 or other applicable New Zealand consumer law. The Consumer Guarantees Act applies to products sold by New Zealand businesses, including products sold online.

Contact Us

For delivery, tracking or pickup assistance, contact:

TechUp Limited
Email: support@techup.nz
Phone: 09 218 7841
Support hours: Monday to Friday, 9:00 AM–5:30 PM
Closed: Weekends and public holidays

Why TechUp Offers Better Value

Compare More Than Just the Price

Price is important, but the lowest-priced listing is not always the best overall value.

When comparing pre-owned or refurbished technology, it is also important to consider the device’s cosmetic condition, battery health, testing process, warranty coverage, included accessories and after-sales support.

At TechUp New Zealand, we aim to provide a clear and dependable buying experience by combining competitive pricing with transparent grading, comprehensive testing and local warranty support.

Why Choose TechUp Pre-Owned Devices?

Carefully Tested Before Sale

Phones and tablets are tested using Phonecheck, which performs more than 40 functional checks.

Testing may include:

  • Display and touchscreen
  • Cameras
  • Speakers and microphones
  • Charging
  • Buttons and switches
  • Wi-Fi and Bluetooth
  • Mobile connectivity
  • Sensors and other essential functions

A Phonecheck certificate is available on request.

Laptops and other devices are assessed through TechUp’s standard testing and inspection process.

Transparent Condition Grading

Every pre-owned device is inspected and assigned a cosmetic condition grade:

  • Premium
  • Excellent
  • Good
  • Acceptable

Our grading primarily describes the device’s cosmetic appearance. Any important product-specific information will be disclosed in the individual listing.

The number and location of cosmetic marks can vary between devices within the same grade.

Clear Battery Standards

Where a device can reliably report its maximum battery capacity, our minimum pre-owned battery standards are:

  • Premium: Minimum 90% battery health
  • Excellent: Minimum 80% battery health
  • Good: Minimum 80% battery health
  • Acceptable: Minimum 80% battery health

Battery health and expected runtime are not the same. Actual battery performance varies depending on device settings, software, network conditions and usage.

Some laptops, Android devices, smartwatches and other products may not provide a directly comparable battery-health percentage. Where relevant, available battery information will be stated in the product listing.

Accurately Described Products

We aim to provide the information customers need before ordering, including:

  • Cosmetic condition
  • Storage capacity and technical specifications
  • Battery information where available
  • Included accessories
  • Packaging details
  • SIM or network information where relevant
  • Important refurbishment or repair details where known

The individual product listing should always be reviewed before purchase.

12-Month Warranty

Unless otherwise stated, TechUp products include a 12-month warranty from the invoice date.

For approved warranty claims, TechUp provides a prepaid tracked return label after initial troubleshooting or verification. When the issue is confirmed as a covered fault, TechUp pays shipping both ways.

Our warranty is additional to any rights customers may have under the New Zealand Consumer Guarantees Act.

New Zealand-Based Support

TechUp is an Auckland-based, New Zealand-registered business.

Our local support team can assist with:

  • Product enquiries
  • Order updates
  • Delivery and pickup questions
  • Returns and exchanges
  • Warranty claims
  • Product compatibility

Why Choose a TechUp Refurbished Device?

A product listed as Refurbished has been professionally restored and tested for functionality.

Refurbishment may include:

  • Replacement of faulty or worn components
  • Professional cleaning and restoration
  • Functional and cosmetic testing
  • Battery replacement where stated
  • Genuine or high-quality compatible replacement parts where required

The individual product listing will state the cosmetic condition and any significant refurbishment details.

Where a product is advertised with a New Battery, this will be clearly stated in the product title or description.

Original and Replacement Parts

Pre-owned devices may retain their original components where those components remain functional and suitable for continued use.

However, previous repair history cannot always be independently verified unless it is available through diagnostics, inspection or supplier records.

Refurbished devices may contain genuine, refurbished genuine or high-quality compatible replacement components. Any material information known to TechUp will be disclosed where relevant.

We do not recommend suggesting that third-party components are always inferior. Component quality can vary significantly, and the most important consideration is whether the part is suitable, compatible and professionally installed.

What to Compare Before Buying

When comparing TechUp with another seller, consider:

  • Whether the product condition is clearly explained
  • Whether actual battery-health standards are provided
  • Whether the device has been comprehensively tested
  • Whether important repairs or replacement components are disclosed
  • What accessories and packaging are included
  • The length and scope of the warranty
  • Who pays shipping for approved warranty claims
  • Whether local customer support is available
  • The seller’s returns and change-of-mind policy

Two listings with the same device model and storage capacity may not offer the same overall value.

Found a Lower-Priced Listing?

Contact our team and send us the competing product link.

We can review comparable New Zealand listings based on factors including:

  • Device model and specifications
  • Storage capacity
  • Cosmetic condition
  • Battery health
  • Refurbishment details
  • Included accessories
  • Warranty coverage
  • Seller location and after-sales support

We cannot guarantee that every price can be matched or beaten. However, we are happy to help you compare the listings fairly and understand any differences.

Email: support@techup.nz
Phone: 09 218 7841

Buy with Confidence

TechUp combines transparent condition grading, careful testing, clear product information, dependable warranty support and competitive pricing.

Compare carefully. Upgrade wisely. Choose TechUp.

What Our Customers Say

Trusted by Thousands of Customers. 4.7β˜… Trustpilot β€’ 99% Trade Me β€’ 4.9β˜… Google

  • 12 Months Warranty
  • Free Shipping Over $99*
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Frequently Asked Questions

Are your devices tested before sale?

Yes. Every device is inspected and tested before being listed for sale.

Phones and tablets are verified using Phonecheck, which performs more than 40 functional checks. Laptops and other devices are tested through TechUp's standard inspection process.

Testing may include the display, cameras, speakers, microphones, charging, connectivity, buttons and other key functions relevant to the device.

This is an important trust-building FAQ and highlights one of TechUp's strongest differentiators.

What do your product conditions mean?

Our devices are individually inspected and graded according to their cosmetic condition.

  • Premium: Minimal to no visible signs of use
  • Excellent: Light signs of previous use, with no cracks or major damage
  • Good: Minor scratches, marks or small cosmetic imperfections
  • Acceptable: More noticeable cosmetic wear, while remaining fully functional and crack-free

The condition grade relates primarily to cosmetic appearance. Any significant product-specific information will be disclosed on the product listing.

Is the product I'm looking for in stock and available ?

Yes. Products shown as available on our website are in stock and ready to order unless stated otherwise.

TechUp operates as an online retailer and does not have a public retail storefront. Device viewings may be available by appointment at our Auckland warehouse. Please contact us before visiting, as we cannot accommodate walk-ins.

Email: support@techup.nz
Phone: 09 218 7841
Contact TechUp

Do your products include a warranty?

Yes. Unless otherwise stated on the product listing, products purchased from TechUp New Zealand include a 12-month warranty from the invoice date.

If you experience a potential fault, contact us at support@techup.nz before returning the product. Our support team may ask you to complete some basic troubleshooting or provide photos or videos of the issue.

Once the return is approved, we will provide a prepaid tracked return shipping label. If our assessment confirms a covered fault, TechUp will cover shipping both ways and provide an appropriate repair, replacement or refund.

The warranty does not cover issues caused by physical damage, liquid damage, misuse, accidental damage or unauthorised repairs. If no covered fault is found, the customer may be responsible for return shipping and any assessment costs disclosed before proceeding.

We aim to assess and resolve most approved warranty claims within 5-10 business days of receiving the returned item.

Where do you deliver, and how much is shipping?

Orders placed through TechUp New Zealand are delivered to addresses within New Zealand.

We offer free standard shipping on orders of $100 or more. A flat shipping fee of $6 applies to orders under $100.

Customers in Australia should place their orders through TechUp Australia for Australian pricing, product availability, shipping, warranty and returns information.

When will I receive my order?

Most New Zealand orders are delivered withinΒ 2–4 business days.

Once your order has been dispatched, you will receive tracking details by email so you can follow its progress. Delivery times may be longer for rural addresses, during public holidays, or when courier networks are experiencing delays.

When will my order be ready for pickup?

Orders placed for items markedΒ Available for PickupΒ are usually ready withinΒ two business hours.

We will email you once your order has been prepared and is ready for collection. Please wait for this confirmation before visiting.

Pickup is not available on weekends or public holidays. Products that are not marked as available for pickup can still be ordered for delivery.

What should I do if my order arrives damaged?

We carefully inspect and securely package every order before dispatch. However, damage can occasionally occur while an order is in transit.

If your parcel or device arrives damaged, please contact us as soon as possible atΒ support@techup.nz. Where possible, notify us withinΒ 48 hours of deliveryΒ so we can promptly investigate the matter with the courier.

Please provide:

  • Your order number
  • Photos of the outer packaging and courier label
  • Photos of the internal packaging
  • Clear photos or a video showing the damage

Please keep the device and all original packaging until our support team has reviewed your claim. We will assess the information provided and advise you of the next steps.

Your rights under the New Zealand Consumer Guarantees Act are not affected.

What is your return and exchange policy?

We offer aΒ 30-day change-of-mind return or exchangeΒ on eligible pre-owned and refurbished products.

To qualify, the product must be returned in the same condition in which it was received, with all included accessories, packaging and proof of purchase. Customers are responsible for return shipping costs for change-of-mind returns.

Brand-new sealed products are not eligible for change-of-mind returns unless stated otherwise.

If your product arrives damaged or develops a potential fault, please contactΒ support@techup.nzΒ before returning it. After completing initial troubleshooting and approving the return, TechUp will provide a prepaid tracked shipping label.

If our assessment confirms a covered fault, TechUp will cover shipping both ways and provide an appropriate remedy. If no covered fault is found, or the issue results from physical damage, misuse or unauthorised repairs, you may be responsible for return shipping and assessment costs.

For full details, please see ourΒ Refund Policy.

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